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How Salesforce (CRM) makes money

Salesforce (CRM) made $11.3B of revenue in the second quarter fiscal 2027 (Q2 FY27), +11% from a year earlier. Subscription and support brought in $10.8B (95%); Professional services and other brought in $525M (5%). Of every dollar of revenue, 77¢ was left as gross profit, 21¢ was left as operating profit, 31¢ was left as net earnings.

Drawing the Sankey…

Salesforce revenue by segment, Q2 FY27Salesforce revenue by segment, Q2 FY27Subscription and support$10.8BProfessional services and other$525M
Salesforce: revenue by line, Q4 FY25 to Q2 FY27Salesforce: revenue by line, Q4 FY25 to Q2 FY27Subscription and supp…Professional services…Subscription and support: $10.8B latest$10.8BProfessional services and other: $525M latestQ4 FY25Q1 FY26Q2 FY26Q3 FY26Q4 FY26Q1 FY27Q2 FY27
The mix barely moved between Q4 FY25 and Q2 FY27.
Salesforce revenue by quarterSalesforce revenue by quarter$10.0BQ4 FY25$9.8BQ1 FY26$10.2BQ2 FY26$10.3BQ3 FY26$11.2BQ4 FY26$11.1BQ1 FY27$11.3BQ2 FY27
Salesforce: where each dollar of revenue goesSalesforce: where each dollar of revenue goesCost of revenue23¢Gross profit77¢Operating expenses56¢Operating profit21¢Income tax9¢Net earnings31¢Operating cash flow11¢Free cash flow10¢

Revenue by segment, Q2 FY27

SegmentRevenueShareQ/QY/Y
Subscription and support$10.8B95.4%+2%+12%
  ↳ Agentforce Apps$7.2B63.5%+4%+8%
  ↳ Data 360, Headless Platform, and Other$3.6B31.9%-2%+20%
Professional services and other$525M4.6%-3%-4%

Where each dollar of revenue goes

LineQ2 FY27% of revenue
Revenue$11.3B100.0%
Cost of revenue$2.6B23.4%
Gross profit$8.7B76.7%
Operating expenses$6.4B56.1%
Operating profit$2.3B20.6%
Income tax$1.0B9.1%
Net earnings$3.5B31.1%
Operating cash flow$1.3B11.2%
Free cash flow$1.1B9.7%

Revenue, quarter by quarter

QuarterRevenueY/Y
Q2 FY27$11.3B+11%
Q1 FY27$11.1B+13%
Q4 FY26$11.2B+12%
Q3 FY26$10.3B+9%
Q2 FY26$10.2B+10%
Q1 FY26$9.8B+8%
Q4 FY25$10.0B+8%

From Salesforce's 10-Q filed Aug 27, 2026 (on EDGAR).

Questions

How does Salesforce make money?

Salesforce (CRM) made $11.3B of revenue in the second quarter fiscal 2027 (Q2 FY27), +11% from a year earlier. Subscription and support brought in $10.8B (95%); Professional services and other brought in $525M (5%). Of every dollar of revenue, 77¢ was left as gross profit, 21¢ was left as operating profit, 31¢ was left as net earnings.

What is Salesforce's biggest business?

Subscription and support: $10.8B in the second quarter fiscal 2027, 95% of revenue, +12% from a year earlier.

What is Salesforce's profit margin?

Net earnings were $3.5B, 31.1% of revenue, in the second quarter fiscal 2027; the operating margin was 20.6%.

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Updated Nov 8, 2026. Read automatically from SEC filings and public data; errors are possible. Not investment advice.