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How 8X8 (EGHT) makes money

8X8 (EGHT) made $192M of revenue in the second quarter fiscal 2027 (Q2 FY27), +4% from a year earlier. Service brought in $188M (98%); Other revenue brought in $4.2M (2%). Of every dollar of revenue, 60¢ was left as gross profit, 4¢ was left as operating profit, 2¢ was left as net earnings.

Drawing the Sankey…

8X8 revenue by segment, Q2 FY278X8 revenue by segment, Q2 FY27Service$188MOther revenue$4.2M
8X8: revenue by line, Q4 FY25 to Q2 FY278X8: revenue by line, Q4 FY25 to Q2 FY27ServiceOther revenueService: $188M latest$188MOther revenue: $4.2M latestQ4 FY25Q1 FY26Q2 FY26Q3 FY26Q4 FY26Q1 FY27Q2 FY27
The mix barely moved between Q4 FY25 and Q2 FY27.
8X8 revenue by quarter8X8 revenue by quarter$177MQ4 FY25$181MQ1 FY26$184MQ2 FY26$185MQ3 FY26$185MQ4 FY26$190MQ1 FY27$192MQ2 FY27
8X8: where each dollar of revenue goes8X8: where each dollar of revenue goesCost of revenue40¢Gross profit60¢Operating expenses56¢Operating profit4¢Income tax0¢Net earnings2¢Operating cash flow7¢Free cash flow6¢

Revenue by segment, Q2 FY27

SegmentRevenueShareQ/QY/Y
Service$188M97.8%+1%+5%
  ↳ Subscription revenue$135M70.5%-1%-6%
  ↳ Platform usage revenue$52.4M27.3%+9%+51%
Other revenue$4.2M2.2%-13%-16%

Where each dollar of revenue goes

LineQ2 FY27% of revenue
Revenue$192M100.0%
Cost of revenue$77.4M40.3%
Gross profit$115M59.7%
Operating expenses$108M56.1%
Operating profit$6.9M3.6%
Income tax$444K0.2%
Net earnings$3.4M1.8%
Operating cash flow$13.1M6.8%
Free cash flow$12.5M6.5%

Revenue, quarter by quarter

QuarterRevenueY/Y
Q2 FY27$192M+4%
Q1 FY27$190M+5%
Q4 FY26$185M+5%
Q3 FY26$185M+3%
Q2 FY26$184M+2%
Q1 FY26$181M+2%
Q4 FY25$177M-1%

From 8X8's 10-Q filed Nov 5, 2026 (on EDGAR).

Questions

How does 8X8 make money?

8X8 (EGHT) made $192M of revenue in the second quarter fiscal 2027 (Q2 FY27), +4% from a year earlier. Service brought in $188M (98%); Other revenue brought in $4.2M (2%). Of every dollar of revenue, 60¢ was left as gross profit, 4¢ was left as operating profit, 2¢ was left as net earnings.

What is 8X8's biggest business?

Service: $188M in the second quarter fiscal 2027, 98% of revenue, +5% from a year earlier.

What is 8X8's profit margin?

Net earnings were $3.4M, 1.8% of revenue, in the second quarter fiscal 2027; the operating margin was 3.6%.

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Updated Nov 8, 2026. Read automatically from SEC filings and public data; errors are possible. Not investment advice.